- Country: USA
- Region: Michigan
- City: Traverse City
- Address: 2632 Crossing Cir #1071
Job Title: Customer Support Specialist at Filerev
Location: Remote
Type: Full-Time
About Filerev
At Filerev, we're revolutionizing the way users organize their files in Google Drive. Our SaaS app provides a seamless solution for managing hidden files, duplicate files, large files, and large folders, ensuring an optimized and efficient storage experience. As we continue to grow, we are looking for a passionate Customer Support Specialist to join our dedicated team.
Job Description
As a Customer Support Specialist, you will be the frontline in assisting our users with their inquiries and issues, ensuring they have a smooth and enjoyable experience with Filerev. Your role will involve troubleshooting, providing detailed product information, and contributing to our knowledge base. You'll have the opportunity to work remotely with a dynamic team that values innovation and user satisfaction.
Key Responsibilities
- Respond to customer inquiries via email, chat, and social media, providing timely and accurate support.
- Troubleshoot technical issues related to Filerev and guide users through solutions.
- Collect and report customer feedback to the development team for product improvements.
- Create and update support documentation, FAQs, and user guides.
- Conduct live user training sessions and produce instructional materials.
Qualifications
- Strong technical foundation with experience in SaaS applications and Google Drive.
- Proven ability in software troubleshooting and customer service.
- Excellent communication skills, both written and verbal.
- Ability to explain complex technical details in simple, understandable terms.
- Familiarity with customer support tools and ticketing systems.
- Self-motivated, with strong problem-solving skills and attention to detail.
- Experience in a customer support role, preferably in a tech or SaaS company.
- Basic programming knowledge (JavaScript, TypeScript) is a plus.
- Multilingual capabilities are advantageous.
Why Join Filerev?
- Innovative Environment: Work on cutting-edge solutions in file management.
- Remote Flexibility: Enjoy the flexibility of working from anywhere.
- Growth Opportunities: Be part of a growing startup with opportunities for professional development.
- Impactful Work: Make a real difference in users’ digital lives.
How to Apply
Send your resume and a cover letter detailing your experience and why you're a great fit for Filerev to careers@filerev.com. Please include “Customer Support Specialist” in the subject line.
We're excited to hear from you and explore how you can contribute to our team at Filerev!
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